I pride myself on dots and spots customer service. We listen and we act. We try and sort out any problem or mistake that arises however big or small it may be.
Today I have been extremely shocked by the way a company does business. I feel rudeness and bad manners are totally unnecessary. I have actually been really upset by the way I was spoken to, by someone who made a mistake. HIS mistake, not mine. He has turned HIS problem all onto me and been really very rude in the process.
I really struggle to see how this helps resolve anything. We are all human, we all make mistakes but it's how we deal with them and make the situation right that is important. I will not stoop to his level. I will try and resolve HIS mistake because I simply don't want to have to deal with this horrible person ever again.
Rest assured, that if and when a problem arises at dots and spots, we deal with it in a pleasant and helpful way. We try to put right the problem in the most appropriate way. We are all human, we do all have feelings and sometimes I think some people should think about what they say and how they say it.
Sorry rant over!